Consultants
Consultants Links
- M. J. Wieland & Associates Strategy, solutions, project management for customer service call centers
- Professional Association of Call Center Management Call center management training. Includes seminars and courses on interviewing and hiring, coaching for success and performance appraisals.
- A.G. Smith Call Center Consulting and Training An independent consulting firm providing business services in call center consulting and general telecom consulting.
- Call Center University Provides a wide range of educational programs to the call center industry.
- Pacific Call Center Solutions, Inc. Consulting services for companies seeking to build new call centers or enhance their existing centers.
- Kramer & Associates Optimizing the performance and quality potential of call centers with proven strategies and expert implementation.
- Sandra Steen & Associates, Inc. Training and consulting firm specializing in the call center industry.
- Independent Telecom, Inc. Business and technology consulting firm, offering professional services to the contact center and customer relationship management marketplace.
- Amtech Marketing A consulting and training company specializing in call center management.
- MW Productions Executive level conferences on call center strategy.
- Concentric Enterprises, Inc. Provide the latest technology as well as a variety of professional services to the contact center industry.
- NWServices, Inc. Offering call detail information to inbound call centers.
- Oetting & Company Consultants in call center and teleservices design and operations for advanced marketing solutions and applications.
- The DeGarmo Group, Inc. Specialists in call center human resources issues.
- TCS Management Group, Inc Pragmatic solutions on topics ranging from call center operational reviews to system selection studies.
- eTeleSource Call center consulting firm specializing in outsourcing.
- Incoming Calls Management Institute An international training and consulting firm, providing educational seminars and materials for managers of incoming call centers.
- Balentine & Associates Providing international call center consulting services, with expertise in call center operations.
- TeleSolutions Consulting Full service training and business consulting company, serving the call center industry and telemarketing businesses.
- Intervox Group A management and technology consulting firm specializing in call center and customer relationship management solutions.
- The Brady Group Call center consultant firm, providing management and technology consulting, project management and business re-engineering.
- The Radclyffe Group, LLC Performance improvement consulting firm that assists call center organizations with strategic planning.
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