Help Desk
Help Desk Links
- HelpDesk.Com Online resource for help desk software and links to assist in helpdesk automation.
- Broad Daylight, Inc. Provides software that enables companies to answer questions more efficiently on the Web and reduce inbound electronic mail or phone calls.
- Gemini Help Desk Software U.K. based company offering Gemini helpdesk, a comprehensive and functional solution for your helpdesk and call centre environment.
- Netfuri Inc. Provides hosted web-based self-help software for customer support, marketing and sales to small and medium sized businesses, by subscription.
- Avensoft Web based help desk software to help track help desk tickets, software bugs, product defects, customer problems, incidents and issues. Free trial can be downloaded.
- Creek Pointe Helpdesk Full service helpdesk automation services including process analysis and development, implementation, resourcing and training.
- NetKeeper A leading provider of help desk, CRM, call center and network management software solutions for the LAN /WAN and Internet.
- ISIS Helpdesk Web based job tracking and asset management software.
- NetSolve Enterprise Solutions Web browser-based help center software with automatic escalations, knowledge base and fault tracking.
- SDS HelpDesk Solutions Provides incident logging and tracking, profiles, contract and warranty management, time tracking, knowledge base, search and reporting capabilities.
- Hostedware Affordable web-based help desk application and database.
- sitehelpdesk U.K. based company providing browser based helpdesk solutions.
- ProjecTrak Lotus Notes, Domino, and Internet software help desk application, specifically designed for IT call management.
- Coastal Software & Consulting Offers customer support and help desk solutions.
- Revolutech Software Offers software to increase CRM, customer care and BI. Automates call center, help desk and customer service.
- Auratech Software Australian based company that provides the Client Integrated Support System.
- Carpio Helpdesk Basic CRM software solution for small business with several articles on CRM.
- Easy Access Help Desk Offers a help desk software application for businesses, software support and call center solutions.
- Help Desk Software and Resources A collection of help desk software, comparison charts, reviews, discussion forums, and solutions for customer service.
- GWI Software Advanced web-based and Lotus Notes-based helpdesk software.
- AmberCat HelpDesk Web-based and desktop software for internal and external help desks, customer service, and facilities management, with automated workflow and SLA management.
- Coral Sea Software SysMan is a full-featured IT helpdesk & facilities management system for organizations that need a proven cost-effective helpdesk software package that works "out of the box."
- LANauditor Inventory audit software.
- HelpStar Software Provides a flexible workflow, an interactive web interface, auto-email notification, and additional support for medium to large helpdesk environments.
- PyramidTools HelpDesk Web-based helpdesk with email routing and free upgrades.
- Fused Solutions - Support Management System Web-native helpdesk solutions for multi-tenant, multi-tiered, multi-location CRM applications. Features include custom scripting, agent decision trees, automatic ticket aging/escalation, e-mail notification, agent messaging, callback scheduling, real-time monitoring, and call metric reporting.
- Langley Computer Services U.K. based company offersHelp+ Helpdesk Software for Windows 95 and Windows NT.
- XData Italian software house offering xDesk help desk application.
- WebTTS Open source web-based trouble ticketing system written in Perl utilizing MySQL. Designed with the helpdesk, system admins, and network engineers in mind.
- Uptrends Management Software Provides helpdesk software, CRM software, SFA (sales force automation) software, accounting software, contact management software, and custom programming solutions.
- Digital.Support.Center Hosts a scalable central point for all of incoming IT helpdesk requests.
- Serio Provides solutions for help desks, call tracking, asset management, knowledgebase and others.
- Kemma Software Bridge 99 is a versatile and scalable help desk and tracking software used to track calls, problems or software bugs/defects.
- LansUnlimited HelpDesk Web-based helpdesk with trouble ticket generation, performance tracking, email notification to both client and helpdesk managers. Provides online demo.
- Fenestra AnswerDesk Offers web-based automated support solutions for IT management, customer care and call centres.
- TeamShare Develops 100% web-based customer support software solution.
- Liberum Help Desk Free, web based help desk software written in ASP. Offers email notification and reporting features.
- HelpTrac Complete help desk and customer support system that tracks problems and solutions, prioritizes tasks, and analyzes technician efficiency.
- FirsTrack An Internet-based customer support management service.
- Upfront Solutions and Support Develops application platforms that combine Internet technology with existing call centre infrastructure to deliver complete Internet customer service solutions.
- Help Desk CTS Software by Macara Systems to keep track of incoming calls, work performed, problem hardware, resolutions and by who. Comes equipped with several management reports.
- Double IS Provides software that manages work orders, room booking, visitors, catering, equipment, and more.
- District HelpDesk Live Demo of helpdesk software designed specifically for school districts.
- Applied Innovation Management Provides adaptable web based enterprise systems that can be both used out-of-the-box as well as customized to an individual need.
- ScorpioSoft Virtual Help Desk is a 100% web based application that allows a company to manage their internal and external users, development(engineering) and QA team with one integrated application.
- Support Masters Advanced scalable, web-based helpdesk solution with custom queue creation and advanced communication functionality.
- PC Rescue Help desk/service ticket solution for IT professionals.
- Help Desk Interface A productivity tool for use by help desk analysts, application developers, data center operations or any other department.
- Soffront Offers fully web-enabled and fully customizable helpdesk software.
- TelePlaza Customer service and help desk software and resources for improving support center performance.
- PC Examiner Web-enabled software detects and identifies hardware and software components.
- TrackWise A fully-integrated and extremely customizable tracking system used for managing problem reports, bugs/defects, change requests, customer complaints, and corrective action items.
- LBE Helpdesk Helpdesk systems to suit every business. Run on your desktop or the web. Integrate with e-mail to keep everyone informed.
- Softrilogy Helpdesk Windows client software providing basic tracking, configuration and reporting functionality.
- Manage-IT! Help Desk Affords the user the ability to track and diagnose trouble tickets, generate reports, interface with email software, ODBC-compliant databases and much more.
- Icommunicate A web-enabled customer service application that providescustomer self-service access to your knowledge base, case tracking, management of on-line help requests.
- Chameleonware Inc. Lotus Notes 3C-Support Desk for supporting internal and external call centers. Reports and manages incident tickets.
- Remedy Corporation Help desk, asset and change management, and service level agreement applications are adaptable solutions to operations management needs.
- Richmond Systems SupportDesk Customisable Windows helpdesk software with email logging and Explorer-like interface.
- RightNow Technologies Automate online technical support, customer service, and knowledge building for Web-connected businesses and organizations.
- Modern Thinking E-Memo Web based helpdesk and work tracking software built on an open source foundation.
- PRD Software Provides HelpMaster Pro help desk software to log, track and resolve support issues for windows 9x/NT
- CDN Systems Customizable web-based, helpdesk software with Access and MSSQL integration.
- Blue Flag Technologies Ltd U.K. based company providing customer relationship management solutions including helpdesk, call centre and complaints management.
- Track-Man Help Desk Software Provides help desk automation software which includes problem tracking, inventory and reporting features.
- Control-F1 Software Helpdesk software with advanced desktop sharing, communication, diagnostic and system management tools.
- psiSoft A U.K. based company offering Track-IT!, a scalable help desk system.
- DKSystems Online Develops enterprise-wide help desk and asset management software.
- Avante Solutions Offers the HEAT software package for help desks.
- Big Web Desk Completely web-based leaseable helpdesk ticketing service and request management software solution.
- Axios Systems Developers of Assyst Enterprise, an integrated Help Desk and IT Service Management Solution.
- NetWorld UK Helpdesk Provides range of scalable Windows-based helpdesk software with extensive third party integration capability.
- Taskman Pro Web-based enterprise authenticated work order management and helpdesk system, allowing tasks to be requested online with email based notification.
- House on the Hill Software Help desk software for call logging, auditing, knowledge base, internet call tracking.
- IE Computer Systems Based Windows-based support management software with English and Spanish versions.
- WAK Software ChartMagic Delivers web based graphs and tables that report statistics for Remedys Action Request System.
- Aegis Help Desk Software An easy to use and affordable help desk system.
- Information Resource Manager Web-based tool allowing IT departments to keep a database of computers and software and track problems and repair history.
- Free Desk A Visual Basic Script, Active Server Pages (ASP) call management/help desk web application.
- HelpDesk Expert Help desk and customer support software featuring web-based call tracking, asset management and contact management systems.
- Seapine TestTrack defect tracking and issue management software, servers for Windows and Macintosh, clients for Win, Mac, Web and Unix/Linux. Downloadable evaluations.
- GeoCom Helpdesk Compact Lotus Domino based helpdesk software with customizable scheduler for user and customer support.
- RHESolution Software utilizing ASP technology, and providing full help desk functionality.
- AskIt Systems Offers an outsourced, web-based customer service help system that learns from the customers questions.
- WestHeaven Help Desk Configurable helpdesk software with basic bug report, support request and sale item functionality.
- Support-Works Freeware helpdesk software.
- ServiceWare Internet-based, knowledge-driven solutions that map to any business need in the customer-focused enterprise.
- Bynari Linux-based freeware help desk software called Job Control System (JCS).
- Pytheas Design, development and sale of asset management, help desk and inventory software.
- Wickett Software Provides both local software and web-based helpdesk software with Microsoft Access and SQL integration.
- RT: Request Tracker Open-source trouble ticketing system.
- Infra Corporation Help desk and change management (web-enabled) software used by government and corporations around the world.
- Incident Monitor Advanced helpdesk software which integrates conventional phone service with a fully enabled web service with wireless support, skills based routed environment, inbound email routing and service level management.
- Footprints Helpdesk From Unipress Completely web-based issue management and helpdesk software tool for small to mid-sized businesses.
- SupportAbility Web-based data acquisition tool that complements existing helpdesk software by gathering complete and accurate hardware and software configurations from PCs.
- Expert Data Solutions Offers Close Support, a multi-user help desk application.
- WonderDesk Organize and track support e-mail calls with help desk software.
- Micro Outsource An application service provider offering internal IS help desk software and asset management for mid-size companies to organize, schedule and track requests and resources.
- HelpDeskPro Customer support software to aid any business.
- Softopia Offers iTrack, is a support tool used to track and resolve support calls, e-mails and user inquiries. Includes a Windows client and a web interface.
- CloseSupport Low-priced application with functions tailored to the needs of support technicians and browser-based functions for non-technical users.
- Blue Ocean Help Desk Software Track-It! is a fully scalable and web-enabled computer management system with integrated software modules for Help Desk, Inventory, LAN/PC Audit, Remote Control, Reporting, more. Free demo.
- Royalblue FrontOffice HelpDesk, SupportCenter, ChangeManager and rostrvm. A full suite of complementary help desk products with Windows and HTML versions.
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