Reference Services

Reference Services Links

Cooperative Reference Service Policy Manuals Guidelines to help libraries create cooperative agreements to share reference services between institutions.
Guidelines for Medical, Legal, and Business Responses at General Reference Desks Guide to the answering of reference questions in areas of medicine, law, and business. Discusses ways that librarians can answer deal with these questions in a way that prevents the librarian from dispensing legal or medical advice.
Guidelines for Behavioral Performance of Reference and Information Services Professionals Criteria list to be used to evaluate the reference skills of library staff.
Researching Librarian Intended as a supplement to the print resources available in library collections, this site gathers links to selected web resources useful for research.
Management by Wandering Around: Reference Rovering and Quality Reference Service Describes the business concept of management by wandering around and details how it can be used in providing patrons with better reference assistance.

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